Terms & Conditions

WHOLESALE TRADE ONLY
All accounts must have a city or county privilege license and have a state sales tax certificate to operate as a retailer, wholesaler, or manufacturer. Merchandise purchased must be for use in manufacturing or resale.
TERMS OF SALE

MasterCard, Visa, American Express, Discover, or Advance Payment. We do not accept C.O.D. shipments. All first orders must be paid with a credit card. We strongly discourage the use of debit cards; however if this is your preferred payment method, please be aware that a pre-authorization for the Sales Order total will place your funds on hold for up to 7 days. Orders may be subject to cancellation if payment information cannot be obtained by IRS after several contacts, up to the time of planned ship date. Order cancellations at the request of the customer must be submitted in written format via fax or email.

CUSTOMER ORDER PICKUP
Customer must request to personally pickup merchandise from the Reidsville, GA warehouse when the initial order is placed. All orders must be prepaid with a credit card. Upon notification that the order(s) are ready for pickup, the customer must schedule a pickup date and/or pick up order(s) within 5 business days.
BACKORDERS
Once your order is ready to ship you will receive an emailed invoice containing shipping method and tracking information. Backordered items will be automatically shipped as product becomes available unless buyer previously authorizes cancellation in writing. Backorders under $60 are subject to automatic cancellation. Backorders that include items that do not reach the freight minimum are subject to cancellation.
SHIPPING
Orders with a valid payment may be processed and shipped up to 5 days before your requested ship date. Default shipment method is UPS Ground or FedEx Ground. Orders larger in size or weight may be delivered via common carrier. This policy exists to ensure reasonable shipping rates for our customers.
MINIMUMS
All prices and minimums subject to change without notice. All items ordered under the minimum amount or not in appropriate multiples will be adjusted to the next multiple.
RETURNS
Returns are not accepted without prior approval, and will result in a 20% restocking fee plus shipping. All merchandise must be returned in the original cartons and packaging.
DAMAGES AND CLAIMS
All discrepancies and claims must be reported to WLP within 7 days of receipt of goods. Claims are to be submitted in writing via or email on the claim form provided with shipment. Claims on items $50 or greater in value will require photos supporting the claim to receive full credit. Shipping damages should be filed with the carrier. Refusal of delivery will result in the delay of your claim.
No credit will be issued. You will receive replacement merchandise.

QUESTIONS OR INQUIRIES
Please contact our office by phone at 912-557-0023 or email orders@woodlaundrysoap.com
Office hours are Monday-Friday, 9:00am – 4:30pm EST