RETURNS/EXCHANGES

Returns/Exchanges Information

At Wood Lifestyle Products, we want you to be completely satisfied with your order. Please carefully inspect your order upon arrival. We strive to maintain the highest level of product quality and accurate shipments. However, if your order is found to be defective, damaged, or incorrect you must initiate your return within 14 days of receipt of delivery. A representative will contact you within 72 hours.

If you were sent incorrect items/damaged items from your order please initiate your return. You will be contacted by WLP and we will cover the cost of the shipping back to our warehouse. If the Return/Exchange falls on the customer they must pay shipping to our warehouse plus a 20% restocking fee.

Once contacted, Wood Lifestyle Products must receive your merchandise within 14 days. Please use the original packing slip and/or order number with your return with the reason for your return on the back. Please allow 7 to 14 days for us to receive and process your return or exchange.

The address provided for Wood Lifestyle Products can only be used to return items purchased at (www.woodlifestyleproducts.com). If you would like to return items purchased elsewhere, please return the items to that location. Returns that are received by WLP that were not purchased from us cannot be processed.

Returns/Exchanges from Shows
If you have purchased the products at any type of event or show directly from WLP, you will have to cover the shipping charge to our warehouse. We will cover the shipping back to your location. All of our show Returns/Exchanges must be initiated within 14 days of purchase by contacting WLP directly by our Contact Us page. Show Returns/Exchanges will be issued a credit only.
Send All Returns/Exchanges to the address below:
Wood Lifestyle Products
Attn: Returns
53 Williams St.
Reidsville, GA
30453